Is your community manager a shortcut to Enterprise 2.0?

A while back I wrote a post on 10 ways to convince CEO’s to get blogging. Today I saw a tweet from Euan Semple reflecting on a point by Lee Bryant at the Corporate Social Networking Conference:

@euan Agreeing with @leebryant that it takes years to really get social stuff going in a business.

So what advice would I give if a CEO put me on the spot and asked for my ‘cheats’ way of advancing social media in the enterprise? Talking to Rachel Happe at the Community Roundtable I better understand there’s a lot to be gained from using your online community, firmly embedded in your organisation, to drive this forward. The danger is community manger burnout. But maybe a properly managed CM strategy is a direct route to socializing the enterprise? After all shouldn’t I know by now, that was partly my role at the ICAEW; it even says so on my LinkedIn recommendation:

“When implementing a community based software inside a corporate ecosphere, the biggest challenge of all is the cultural change. Stuart is the answer.” April 10, 2008. Bozhidar Zashev , Commercial Manager, Consultcommerce Ltd.

If that’s of interest check out Dennis Howlett’s recent interview with ICAEW’s John Pearce, Director of Digital Communications, where he explains the role of cultural change in the online communities in this short video: “It’s a learning curve,and a cultural change, and (in response to a follow-up question from Dennis) …we are not frightened to fail”.

Social Media Predictions 2009

My two cents worth? To beat the competition it helps to be in the right time, at the right place. Social media can help you do this. Or to put it another way, with a quote taken from a nice post on the subject of social networking & profit: “Relevancy is not enough in advertising. It’s about relevancy and timing.”

Social Media 2009

Talking about relevancy and timing here’s a great example from Laura Fitton of how to alienate people with the way Facebook Ads suck up data from users, unless you remember to opt-out of Social Ads:

“Wow! Leaving the group efactor on Facebook! DO NOT WANT the fact that I joined their FB group to be a part of their Ads. WTH? Repeat: this was NOT efactor’s doing. this is a Facebook-wide issue. it affects you too. Social ads are opt OUT. Privacy>News Feed>Social Ads.”

Facebook Social Ads Permissions

Facebook Social Ads Permissions