Bug finder general, eBay style

I like to joke about my #thinslicing abilities, the idea I am good a finding a needle in a haystack. But it’s difficult scientifically to prove such a talent, as it so easily looks like luck/coincidence. For example I stumbled across a bug today trying to buy some earplugs on eBay which meant I was unable to pay for the item with PayPal, a real pain-point if it’s widespread. Then again I have done a little bug testing in-house for eBay before so maybe..

Peter Krantz 16:03:38
Welcome to eBay Live Help, my name is Peter. How may I be of assistance?

stuartg699 16:05:20
Hi yes I have a problem with payment – when I go to pay using PayPal I am returned to the review order page. I tried this twice and this happened twice.

Peter Krantz 16:07:31
Have you tried to clear cache and cookies to make sure that there is no outdated information in your account.

stuartg699 16:07:55
I will try that, thank you Peter.

Peter Krantz 16:08:41
Is there anything else that I can assist you with?

stuartg699 16:09:35
Yes, I tried that and got an error message on PayPal – Message 3005 – temporary difficulties are being experienced. I hope that was helpful:-)

Peter Krantz 16:11:30
I will just need a moment while I check this for you.

stuartg699 16:12:20
Thanks

Peter Krantz 16:12:54
I’ve looked into it and it looks like there’s a technical problem with our site right now. I’ve forwarded your information to our technical team so that we can resolve it as soon as possible.

stuartg699 16:14:38
OK, cool, thanks Peter.

Peter Krantz 16:15:01
Thank you for contacting eBay Live Help, have a good afternoon Stuart.

Social serendipity in real-time

willie-nelson

Searching through case studies from Sony’s social summit earlier this year (only now do I have the time to read them!) I came across a nice deck on how Sony Music Entertainment promoted a song by Willie Nelson and Snoop Dog, to their respective fans.

And particularly liked the fact that ‘influencer promotion’ was key to success, along with timeliness of the launch and campaign novelty, not to mention the #thinslicing fact that “better tracking analytics would have lead to more intuitive data on users”.

However, as I have recently been talking with Chris Arnold at Awedience about the potential of his product I was drawn to the phrase “Real-time key influencer engagement” as a factor in the campaign.

So I did a search in Google.co.uk with that term and on the first page an article on The Power of Influencer Marketing and Social Media stood out as both recent (Sept 2012) and ’cause it contained all the relevant keywords – influencer and real-time.

And what do you know, when I clicked on the link the piece by SeanClark is about the power of Chris’s real time influencer marketing product. Not to mention the fact that the process of discovery was a nice example of serendipity too.