Snapshot of #ocu2009 Twitter stream

  1. Logo_square_normal TheCR RT @thomasknoll OH: “Another name for angry users is passionate users.” #ocu2009 [love that] less than 10 seconds ago from Tweetie
  2. Ocr_normal OCReport Great question – How to you mobilize your brand advocates without causing a backlash from them? #ocu2009 half a minute ago from HootSuite
  3. Hair3_normal kitode when I was at skoll world forum, many tweeters, no one knew each other. best way to solve that problem? #ocu2009 less than a minute ago from web
  4. Thomasknoll_med_normal thomasknoll OH: “Another name for angry users is passionate users.” #ocu2009 less than a minute ago from Seesmic Desktop
  5. Ii_tumbnail_logo_normal ImpactInteract #ocu2009 – Yahoo folks common issue – Dealing with Angry Members 1 minute ago from web
  6. Twitter_profile_normal stuartgh Reading about #ocu2009 at @wthashtag http://wthashtag.com/ocu2009 1 minute ago from web
  7. Dd_feb08_normal DebbieDembecki Metrics and ROI us still top on the interest list. The more things change the more they stay same #ocu2009 2 minutes ago from mobile web
  8. Ocr_normal OCReport An attendee has an excellent question about how companies build out their expert networks internally #ocu2009 3 minutes ago from HootSuite
  9. Davethin_normal davepeck @christineptran you give them other options.. #ocu2009 and explain why you shut it down 3 minutes ago from TweetDeck
  10. Selogo_tall_normal socialedge At the online community unconference – if you have questions about your social entrepreneurship online community DM @socialedge #ocu2009 3 minutes ago from web
  11. Littlerobin_normal robinbertelsen Only one person mentioned monitization need for their community. Surprised he’s the only one. #ocu2009 3 minutes ago from TwitterFon
  12. 080831_0002_normal christineptran Yahoo rep wants to know how to manage community when you shut down popular site (Yahoo 360) and leave angry users! #ocu2009 3 minutes ago from TwitterGadget
  13. Th_-_headshot_-_jan2009_normal tomhumbarger #OCU2009 Yahoo has lots of angry users and the community managers are looking for help to control them… 4 minutes ago from web
  14. Ocr_normal OCReport Awesome topic – what to do when you shut down a site/community and how to deal with the angry people? #ocu2009 4 minutes ago from HootSuite

Is your community manager a shortcut to Enterprise 2.0?

A while back I wrote a post on 10 ways to convince CEO’s to get blogging. Today I saw a tweet from Euan Semple reflecting on a point by Lee Bryant at the Corporate Social Networking Conference:

@euan Agreeing with @leebryant that it takes years to really get social stuff going in a business.

So what advice would I give if a CEO put me on the spot and asked for my ‘cheats’ way of advancing social media in the enterprise? Talking to Rachel Happe at the Community Roundtable I better understand there’s a lot to be gained from using your online community, firmly embedded in your organisation, to drive this forward. The danger is community manger burnout. But maybe a properly managed CM strategy is a direct route to socializing the enterprise? After all shouldn’t I know by now, that was partly my role at the ICAEW; it even says so on my LinkedIn recommendation:

“When implementing a community based software inside a corporate ecosphere, the biggest challenge of all is the cultural change. Stuart is the answer.” April 10, 2008. Bozhidar Zashev , Commercial Manager, Consultcommerce Ltd.

If that’s of interest check out Dennis Howlett’s recent interview with ICAEW’s John Pearce, Director of Digital Communications, where he explains the role of cultural change in the online communities in this short video: “It’s a learning curve,and a cultural change, and (in response to a follow-up question from Dennis) …we are not frightened to fail”.