- TheCR RT @thomasknoll OH: “Another name for angry users is passionate users.” #ocu2009 [love that]
- OCReport Great question – How to you mobilize your brand advocates without causing a backlash from them? #ocu2009
- kitode when I was at skoll world forum, many tweeters, no one knew each other. best way to solve that problem? #ocu2009
- thomasknoll OH: “Another name for angry users is passionate users.” #ocu2009
- ImpactInteract #ocu2009 – Yahoo folks common issue – Dealing with Angry Members
- stuartgh Reading about #ocu2009 at @wthashtag http://wthashtag.com/ocu2009
- DebbieDembecki Metrics and ROI us still top on the interest list. The more things change the more they stay same #ocu2009
- OCReport An attendee has an excellent question about how companies build out their expert networks internally #ocu2009
- davepeck @christineptran you give them other options.. #ocu2009 and explain why you shut it down
- socialedge At the online community unconference – if you have questions about your social entrepreneurship online community DM @socialedge #ocu2009
- robinbertelsen Only one person mentioned monitization need for their community. Surprised he’s the only one. #ocu2009
- christineptran Yahoo rep wants to know how to manage community when you shut down popular site (Yahoo 360) and leave angry users! #ocu2009
- OCReport Awesome topic – what to do when you shut down a site/community and how to deal with the angry people? #ocu2009
Category Archives: Communities
Is your community manager a shortcut to Enterprise 2.0?
A while back I wrote a post on 10 ways to convince CEO’s to get blogging. Today I saw a tweet from Euan Semple reflecting on a point by Lee Bryant at the Corporate Social Networking Conference:
@euan Agreeing with @leebryant that it takes years to really get social stuff going in a business.
So what advice would I give if a CEO put me on the spot and asked for my ‘cheats’ way of advancing social media in the enterprise? Talking to Rachel Happe at the Community Roundtable I better understand there’s a lot to be gained from using your online community, firmly embedded in your organisation, to drive this forward. The danger is community manger burnout. But maybe a properly managed CM strategy is a direct route to socializing the enterprise? After all shouldn’t I know by now, that was partly my role at the ICAEW; it even says so on my LinkedIn recommendation:
“When implementing a community based software inside a corporate ecosphere, the biggest challenge of all is the cultural change. Stuart is the answer.” April 10, 2008. Bozhidar Zashev , Commercial Manager, Consultcommerce Ltd.
If that’s of interest check out Dennis Howlett’s recent interview with ICAEW’s John Pearce, Director of Digital Communications, where he explains the role of cultural change in the online communities in this short video: “It’s a learning curve,and a cultural change, and (in response to a follow-up question from Dennis) …we are not frightened to fail”.