Essentials of social media strategy

Talk Is CheapPhoto by Stuart Glendinning Hall

What are the essentials you need to get right in your social media strategy? It’s an easy question to ask, with plenty of gurus and consultants willing to give you 20% of the answer for free so long as you pay for the remaining 80%.

Lucky Seven EssentialsPhoto by Stuart Glendinning Hall

So let’s leapfrog over that and check out this useful video webinar provided by Radian6, with Christopher Barger, author of The Social Media Strategist. Why do I recommend it? Because he says upfront that it’s easy to say but hard to do, that internal issues can play a key part. And that aligns with my own experience; you need to possess a fair degree of resilience, to build bridges and create consensus, not to mention a great sense of humour both offline and online! Crucially, using metrics to demonstrate real results is a powerful tool to sell the value of social media internally (Slide 18; 42:07) which makes a lot of sense to me having been both a consultant and an internal social media & community practitioner.

OK, so on with the show..

How can you prove the value of your social media activities, from engagement to bottom line?

I’ve landed myself a spot on a ‘brand expert panel’ at at the Future Digital Strategies Summit 2011 on 15 November…          

Expert panellists, from B2B and B2C, will address questions including:

  • What value can you put on brand building and customer satisfaction?
  • Can you measure the tangible impact of effective social media activity on customer service or advertising spend?
  • What metrics do CEOs want to see – what have you found to be most meaningful?
  • Which monetisation strategies really work?

Presentation below, based on the guiding idea of starting small (think less risk, test it out before scale up etc) with Facebook promotion, gamification, and blogger out-reach: