Tag Archives: community

Telligent Community is on the move!

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Telligent has announced the availability of Telligent Community 5.5 and Telligent Enterprise 2.5.

The new releases include enhancements around extensibility, performance, flexibility and ease of adoption and represent the company’s ongoing commitment to innovation in the areas of community and collaboration software.

  • Telligent Community is an external-facing community application that enables organizations to listen to, learn from and improve conversations with customers, partners and prospects.
  • Telligent Enterprise is an internal collaboration software application that promotes a productive and efficient corporate culture. Collaboration between employees is kept private and secure

Both products are built on Telligent Evolution, an award-winning collaboration and community platform that enhances integration and allows organizations to create applications to meet specific business needs.

In addition, the following will be released in March 2010:

  • Telligent Analytics 3.5 provides dramatic improvements in performance and ease of use to our comprehensive analytics software that allows organizations to quantify user engagement both inside and outside of their communities.
  • Telligent Evolution Platform SDK provides development capabilities to extend the existing applications and build new applications on the Telligent Evolution platform. It enables customers and partners to easily integrate the Telligent Evolution platform with enterprise systems, such as Microsoft Office SharePoint Server (SharePoint), which organizations already depend on for content management, document management, customer relationship management and other specialized functions.

Telligent will host a FREE live webinar and product demonstration featuring Telligent founder and chief technology officer Rob Howard on: Thursday, February 18, at 11 a.m. Central US time (5pm GMT).

You can register for the event here: http://tinyurl.com/telligent-webinar

On another note I am also pleased to let you know that Telligent was recently named an InfoWorld 2010 Technology of the Year Award winner!

Each year, the InfoWorld Test Center picks the year’s best hardware and software for business and IT professionals. The winners represent the best and most innovative products to meet the test bench each year, leading the way in the data center, in the cloud, on the desktop, or in software development, security, collaboration, or mobile computing.

InfoWorld named Telligent Enterprise 2.0 ahead of both Jive and Socialtext, praising Telligent’s integration with SharePoint and ability to meld collaboration features with community sites both internal and external. Another high point according to InfoWorld was Telligent’s social analytics capabilities. In addition, InfoWorld predicts big things for Telligent in 2010.

You can read the full article here: http://www.infoworld.com/d/infoworld/infoworlds-2010-technology-year-awards-458?page=0,8

Three essential questions about community management

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Try your hand at these three questions about community management. My answers are below to give you some inspiration!

Q1. What has been the biggest surprise you’ve had while community manager, during the process of building your community?

The degree of difference there is between growing a conventional website and an online community, where the success depends so much on engaging people and sustaining that engagement. While it’s true that ‘build it and they will come’ doesn’t apply to any website, this is particularly true for communities where you need to attract not just readers but contributors who are willing to take time and effort to provide their ideas and feedback.

Q2. In your opinion, what are the top 3 ingredients for building a great community?

1. The community should have a clear audience with a clear purpose with which to serve them in mind.

2. The community manager must know how to nuture an online culture based on reasoned debate and knowledge sharing, from implementing a clear and consistent use of community guidelines on the one hand, to an effective strategy for balancing the needs of both top contributors and the majority of readers on the other.

3. The community manager must know to capture metrics of success, and be able to convey these at all levels of the business to demonstrate the value of the community especially in terms of ROI.

Q3. In your opinion, what are the top 3 skills required to be an effective community manager?

1. Know how to create the conditions which optimise the emergence of valuable conversations between members, so-called ‘golden nuggets’ of information, so that quality as well as quantity of participation is clearly demonstrated, balancing the needs of the organisation with the needs of the community.

2. Excellent organisational skills as so much of good community development involves successful co-ordination of a wide range of tasks, from listening to community feedback and raising that with technical developers through to implementation, to promoting the benefits of the community through online and offline marketing.

3. A passionate ability to see the value of the community in every aspect whether it’s valuing contributions from the smallest comment to the most in-depth blog post, or balancing the value of individual top contributors with the importance of aggregate indicators of value such as content views, so that they all can harnessed to contribute to meeting the business objectives of the community.