The difference between B2C and B2B communities

Interesting comparison on the difference between B2C and B2B communities from B2B expert Vanessa DiMauro who says on the community managers’ forum e-mint: “B2B online community building is less common than B2C communities and is just starting to garner attention in the media. I have been working exclusively in B2B for many years and i can say the entire strategy, process, rules and metrics are very different than b2c.” Sound interesting to you too?

Worth also checking out Vanessa’s Leader Networks White Paper (pdf) on the subject of creating professional peer-to-peer communities.

One final thought from discussion on e-mint is that for B2B community management it helps if you have some business experience to bring to bear. For example Vanessa’s presentation makes clear B2B communities benefit from simple presentation, not overloading with information. One further issue would be to discuss the pros and cons of anonymity in this B2B space, and possibly the value of profiles. One to come back to, for sure.

See below for her slideshare on this subject:

Simple twitter measurements

Linked to the Twitter policy objectives in this new doc for UK Government departments, I like the range of methods to gather evidence of effectiveness:

  • Web analytics for [dept].gov.uk and clickthroughs from URLs in our tweets (using bit.ly) – to track referrals from Twitter to our web pages
  • Twitter surveys – regular ‘straw poll’ surveys on Twitter to ask for feedback
  • Twitter data – the follower/following data presented in our Twitter account
  • Third party tools – analytics tools including measures based on re-tweeting (Retweet Radar; Twist); online reputation (Monitter, Twitter Grader); impact and influence (Twinfluence, Twittersheep); unfollowers (Qwitter)
  • Alert services – tweetbeep.com and other methods for tracking mentions of our stuff
  • Real time observation – http://twitterfall.com/ and similar tools

Template Twitter Strategy for Government Departments