US Patent and Trademarks Office gets collaborative

Don’t ask, just join the dots together with the following facts. Wonder if it will influence ‘Transforming Government’ in the UK?:

1. Last August the US Patent and Trademarks Office removed Wikipedia (a collaborative product) from its list of acceptable resource sources, which didn’t help Amazon lawyers’ action to protect its 1-Click patent.

2. Now a collaborative pilot has been announced by — the US Patent and Trademarks Office:

“As part of the efforts of the United States Patent and Trademark Office (Office) to implement its Strategic Plan, the Office is pleased to announce a pilot to determine the extent to which the organized submission of documents together with comments by the public will provide useful prior art for examiners.

“Advances in Internet-based methods of collaboration have produced both technological and business models that have greatly increased productivity in the American economy.  Recently a group of academic and business professionals have proposed a collaborative, online process in which members of the public pool together their knowledge and locate potential prior art. 

“This pilot will test whether such collaboration can effectively locate prior art that might not otherwise be located by the Office during the typical examination process.”

DELL support

My experience of DELL support on Bank Holiday Monday was generally good in that I got through to tech support (an outsourced solution) pretty quickly each time. That said there were a few interesting glitches for those who like reading about this kind of thing:

1. First tech support person said they’d get back to me in an hour after installing XP; they didn’t.

2. Second person got me to the drivers’ installation, but I couldn’t connect to the Internet. They suggested I contacted my ISP and after I said I was with NTL they put me through to Telewest.

3. After talking to NTL they reported the issue was simple, I had not been sent the correct Ethernet driver. So I contacted tech support at DELL once again (pointed out the Telewest error) and said I needed the correct driver. The new support guy sent me an email and said when I replied by email he would ring me back. He didn’t ring back.

4. A (second) helpful tech support guy sent me the correct driver and luckily as I had a IBM Thinkpad (old but just about functioning) with wireless connectivity I was able to download it and save it to my Sony PSP (no memory stick in sight!) and then installed on to the PC, which did the trick. Fantastic.

5. The last guy took over remote control of my PC and also set up the video display set up which was great. Finally he said he would send over a customer satisfaction email. He didn’t do that:-)

6. Finished the re-installation, successfully.

PS: Now fast forward to 2012 and I am working (Temp) for Sony and about to install a new wifi router from Sky. Finger’s crossed it won’t involve using my PSP as a jump station for data again!