Is AI the end of public relations as we know it?

The recent webinar, ‘Is AI the end of Public Relations?’ presented by Amy Hayward-Paine at Annica, shed light on the growing influence of Artificial Intelligence (AI) in the field of public relations (PR) and communications. The evolving nature of AI poses both advantages and challenges, and it is crucial to explore its potential impact.

In this article, I will delve into the benefits AI brings to PR while acknowledging the risks highlighted by Erodotos Miltiadous and the insights shared by Greg Matusky. Moreover, I will touch upon an upcoming panel discussion on AI’s influence in journalism, emphasizing the need for a cautious approach in embracing this transformative technology.

Benefits of AI in PR and communications: AI presents numerous opportunities to enhance PR practices and streamline communications. By automating routine tasks, such as using chatbots to respond to common queries, PR professionals can allocate more time to strategic and creative endeavors. AI also facilitates media monitoring and sentiment analysis, enabling data-driven decision-making, which is crucial for effective PR campaigns.

With AI’s ability to quickly analyze vast amounts of data, professionals can identify patterns and trends in media coverage, social media conversations, and other sources. This empowers them to make well-informed decisions, particularly in crisis communications, where real-time analysis is paramount. Additionally, AI can aid in creating personalized and engaging communications by recommending relevant content and tailoring messaging based on user data and preferences.

Challenges and potential risks of AI in PR: While AI offers significant benefits, it is essential to address the potential challenges and risks it poses. One concern is the misinterpretation of data, as AI’s effectiveness depends on the quality and bias-free nature of the training data. Inaccurate or biased data sets could lead to misleading conclusions, especially in sentiment analysis where AI may struggle to capture the tone and context accurately.

Mark Hossain's Terminator art

Thanks to sci-fi movies, AI has a poor PR image

Another challenge is the risk of over-reliance on AI, potentially neglecting human judgment and decision-making, particularly in critical situations that demand a nuanced response. Moreover, there is a risk of compromising personalization if AI-generated content becomes the sole source of communication, possibly diluting the authenticity and connection with audiences. Lastly, the use of AI in PR and communications raises concerns regarding data privacy and protection, as AI relies on user data, and ethical considerations must be upheld to safeguard individuals’ information.

Embracing AI with caution: As AI continues to evolve, it is crucial for PR professionals to embrace this technology thoughtfully. Greg Matusky emphasizes the importance of recognizing AI’s potential to reshape the entire communications workflow, going beyond content generation: “That’s where the revolution will be waged—not as a party trick to write blog posts at the quality of the average human being or outsourced SEO firm. Rather, the real gain will be achieved once we accept AI as the missing link in the long-overdue tech enablement of the entire communications workflow.”

The envisioned collaboration between communicators and AI involves educating machines about corporate nuances, enabling precise stakeholder customization. However, it is essential to strike a balance between AI’s capabilities and the human touch in maintaining brand voice and authenticity. PR professionals should leverage AI to enhance their work while upholding industry principles and values. Continuous monitoring and evaluation will be vital in harnessing AI’s potential while mitigating its risks.

Looking ahead: The impact of AI extends beyond PR and communications, reaching journalism as well. The Frontline Club’s upcoming panel on 24 May discussion on AI in journalism will shed light on the rapid automation of news writing, fact-checking, and headline generation. While AI offers efficiency and speed, questions arise regarding the accuracy and impartiality of AI-generated news. As AI technology advances, it is crucial to address these concerns and consider the future of human journalists in an age of automation.

Resources:

PRWeek podcast:
PRWeek UK’s Beyond the Noise podcast on ‘AI won’t take your job, but a human who knows how to use it will’ published on 17 May looks beyond the hype around AI and focuses on how the technology is being used in the comms industry at the moment. The guests discuss which AI tools are being used and presented, and how. They analyse the advantages and limitations of AI at present and the possible long-term implications, including whether the technology might ultimately make some PR roles redundant.

New press release tool:
Want an AI-powered free press release tool? Built by US-based Gregory FCA Public Relations, the team reversed engineered each news release flavor to build prompts appropriate to the kind of new release you are writing. So if it’s a capital raise, one of the prompts asks, how will the proceeds be used? CIO at Gregory FCA Jono Matusky said: “With recent advancements from OpenAI and others, we believe that generative AI will soon become a widespread tool in marketing and public relations, and we want to make sure that communications professionals understand that AI isn’t magic, expensive, or hard to use.” It’s also featured on Product Hunt with reviews from PR professionals.

Funding Your Startup

There are many ways to fund your startup, from your personal checking account to an infusion of cash from a venture capital group. Here’s a look at the pros and cons of a variety of funding options for startups.

Friends and Family

A lot of companies got started with seed money from friends and family. But there are a few problems here, both personal and legal.

Investor Paul Graham points out:

“The advantage of raising money from friends and family is that they’re easy to find. You already know them. There are three main disadvantages: you mix together your business and personal life; they will probably not be as well connected as angels or venture firms; and they may not be accredited investors, which could complicate your life later. 

The SEC (Securities Exchange Commission) defines an ‘accredited investor’ as someone with over a million dollars in liquid assets or an income of over $200,000 a year… A startup’s life will be more complicated, legally, if any of the investors aren’t accredited.”

Graham adds another good reason not to ask friends or family for money. “It wasn’t because they weren’t accredited investors that I didn’t ask my parents for seed money, though,” he says. “The reason I didn’t take money from my parents was that I didn’t want them to lose it.”

To borrow money from friends and family legally and successfully, treat the loan like any other. Get the terms in writing and pay interest. As an example, two online services that provide these services are LendFriend and LendingKarma.

Use Your Own Money

“If you believe in your ability to make a business succeed, you should be able to put your own wealth behind your beliefs,” notes Forbes contributing writer Luke Landes. “It’s risky to put your own financial well-being on the line, but how could you expect your family, friends, or a bank to have faith in your ability and invest in your goals if you’re unwilling to invest in yourself?”

You’ll need to learn the basics of frugality if you’re bootstrapping. There is a significant difference between frugally building a business and frugality in your personal experiences. “Frugality at home saves on expenditures. Frugality in business protects cash flow,” advises Katie McCaskey, owner of a neighborhood grocery.

Microfinance

Sometimes you only need a small bridge between your personal cash and operating capital. One of the best places to look for money is through a local microlender who specializes in small loans. Many communities have this lending capacity and the terms are more favorable than those offered by the banks or online lending clubs. Find one near you through the Opportunity Finance Network.

Crowdfunding

This is a relatively new way to get investors that employ the Internet to pool the resources of individuals to finance an initiative. The Hongkiat.com staff writer Alvaris Falcon explains:

“The concept is simple — you post your project to a large group of site users, or ‘potential investors,’ and they will fund your project with money if they are interested in the project. You can start a crowdfunding exercise for free as you will only be charged when your project has raised some funds or the full amount. There’s nothing to lose and this is great for publicity.”

Three popular crowdfunding sites include Kickstarter, Indiegogo, and RocketHub. Again, a willingness to display you’ve put in your own money as part of the venture will increase the likelihood others will make a “gift” investment.

Crowdlending

Crowdlending is similar to crowdfunding, but with one critical key difference: Unlike crowdfunding — which offers “gifts” of cash in exchange for future perks — crowdlending is an actual loan that must be repaid with interest.

It works like this: You apply for a loan at a crowdlending website. You supply details about the loan and your credit history. Member lenders of the crowdlending site review your application. Loans can be funded by a group of other very small investors, ranging from three to 300 (or more) people.

Interest rates are determined by your credit worthiness as well how the money will be used. For example, you may pay more for a loan to consolidate other debt than you would for a loan on a piece of equipment that could be liquidated, if necessary, to repay the group of lenders.

One example of the sites that specialize in crowdlending is Prosper. 

Small Business Loan

Another way to get needed capital is through a small business loan. Forbes contributor Tanya Prive points out:

“The SBA (Small Business Association) is dedicated to representing small business in the Federal Government. Tireless advocates for the little guy, they are a great resource for anyone starting out in the business world, offering information, advice, and potentially even funds. […] While they do not offer the loans themselves, the SBA is a key facilitator in the process. Utilize their website as a resource for finding the right avenue for you and your business.”

Small business loans must generally be backed by collateral such as a home, vehicle, or other redeemable asset. For small amounts of money or for those without hard assets a microloan is a better option.

Angel Investors/Venture Capitalists

Beyond the initial startup phase more established businesses are better positioned to attract venture financing. That is because these businesses have a demonstrable track record of selling or making a product, and, critically, demonstrable profitability.

While venture capitalists bring much needed capital in, the downside of angel investors or venture capital is that they usually want part ownership. As Entrepreneur contributing writer Vanessa Richardson points out, “If you give equity to investors, you’ll always have to answer to others.”

This can include, but is not limited to, giving investors or their family members vanity job positions. You give up more negotiating power — and more ownership — with every speculative venture capitalist dollar accepted and invested.

Go to the Bank (or Credit Union)

Then there’s the time-honored tradition of going to the bank to get a loan. The Wall Street Journal writer Emily Maltby writes:

“Some 39% of business owners with less than $5 million in annual revenues said a bank loan would be the best way to raise capital […] according to a [2012] survey of 2,851 owners of small businesses conducted by Pepperdine University.”

While this may be a tried-and-true fundraising method, don’t neglect to investigate options at your local community bank or credit union. These institutions often offer better rates than big bank conglomerates and help keep dollars local to your community, too. Bankers will expect to be paid back, but you won’t have to compromise your company’s vision or direction as you might have to when you accept venture capital.

Finally, consider this: Where there’s a will, there’s way. Just because you don’t have all the financial resources you need right now doesn’t mean it should stop you. Just get started. With time, and proof of progress, the money will appear. Good luck!

Featured images:

David Soyka has covered business topics for The New York Times, Industry Today, and many other renowned publications. David is currently a freelance journalist covering small business advice for Vistaprint, a leading provider of personalized checks and other custom marketing products for small businesses across the globe.