Why NICE is in need of a re-fit?

Just read the very timely HSJ magazine piece (‘Why NICE is in need of a re-fit’) scrutinising NICE and discussing the public criticism it’s come in for over Herceptin and new guidance. And yes, it includes scrutiny of its public health remit, following the merger with the Health Development Agency (HDA) in April 2005. Well, if that’s not enough meat to chew on here’s the text of the email I sent to NICE chief executive Andrew Dillon in response to the staff merger consultation document.

Being a positive systems-minded kind of a guy I also wanted to reproduce my notes to NICE’s Magnus Anderson at the time of the merger on the implications of the different cultures of the two organisations for the merger. The response from Magnus was welcoming, though one line now jumps out at me: “It seems to make sense to consider cultural issues in the light of the overall structure and strategy – rather than the other way round.” It’s that old ‘systems first, people second’ syndrome (aka ‘fat finger syndrome’) is it not, which can contribute to systematic failure if you’re not careful? Surely culture and structure/strategy should ideally be co-designed in tandem? Anyhow all this contributed to my own ideas on ‘social complexity’.

Go figure – the National Programme for IT in the NHS report

Today’s report on the National Programme for IT in the NHS from the National Audit Office has some interesting things to say about involving staff (see hard copy pages 44-47). I noticed for example that Connecting  for Health’s website is praised in communicating progress, as is the role of the National Clinical Leads; but at the same time it notes that NHS staff want more information from their locality rather than the centre.

Sounds contradictory? Check out the survey result tables below from the report, which put nurses bottom of the list when asked if they have a positive view of the future of the programme, but top of the list when asked whether the programme will have a positive effect in their daily work. Nurses’ opinion is the symmetrical opposite of information managers, who come top in the first question and bottom in the second. Go figure? Well, NHS IT, sounds like it’s about technology, but it’s really about people who use that technology, I guess.