“Ben Hyde upbraids me for overstating the case about process in my post about Wikis, Grafitti, and Process. Says Ben:

What pisses me off about Clay’s note is that he’s playing to people’s most base instincts. First he’s encouraging people to assume that process is a reaction to other people’s stupidity. That’s kind of thinking is toxic to community; it encourages people to label others rather than strive to find more functional processes.

He’s right. In writing that piece, I overstated the case. Process is an essential part of group work, and without it, groups would suffer paralysis. However, though I overstated the case, I didn’t misstate it, and I stand by the core observation: Process is an embedded reaction to prior stupidity.”