Category Archives: Business

Duncan Bannatyne’s gym slip?

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I recall on Dragon’s Den entrepreneur Duncan Bannatyne referring to the gym membership as a ‘database’. Is it missing an opportunity then that this is not readily online (I know this as his gym staff have to check your membership at another club when visiting theirs)? Guess the cost of the odd phone call outweighs the ROI, not to mention the ‘hassle’ dealing with some ‘smooth’ talking database supplier.

PS: Thanks for the refurb of the Leicester Bannatyne’s gym, which I use on the weekends which is just round the corner from the Cotton Mill.

PPS: I take it all back, I found out on my membership level they have to call the home gym to allow entry. If you upgrade you whizz straight through. So in fact the added inconvience motivates the extra cost of upgrade. Hey.

PPPS: Went to my City club and hit the treadmill, plugged into the TV, scanned for essential Blooomberg TV as usual but it was gone. Asked the guy at the front desk if it could be restored. “I’ll see what I can do”, he said. Two weeks on he’s still thinking about it.

Update 21 July: Ah hah, I waited until some potential customers walk past and then wander up and ask for Blooomberg. Yes, done in a jiffy, thanks. And by a happy coincidence Duncan Bannatyne’s TV report on knife crime in Glasgow was on where the problem is much worse than London by all accounts, & mentioning Chicago’s public health approach to crime. Cheers.

Enterprise Car Hire

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You call Enterprise Rent-A-Car hire before the local office opens and you get re-routed to the national call centre which provides excellent service. You call later to the local office and no one picks up for the 1 min you could be bothered to hang on.

You call the second local office at the other end of the hire and they also don’t pick up. So why don’t Enterprise invest a bit of cash into a call system which automatically re-routes calls after 45 seconds just to be pushy to national office, even when the local office is open?

You do the math or ROI or whatever you call it?

PS: So I went online and got the national call centre number, and in the process wrote this;-)

PPS: I then called the national call number, but got bored with the options, and called the local number, which this time re-routed me to someone in a few secs, and booked a car for