Tina, on the birth of her one-year-old girl

WHY THE IMPACT OF NEW TECHNOLOGY IS NEITHER COMPLEX NOR CONTROVERSIAL

A paper for presentation during the Third International Crossroads in Cultural Studies Conference  – session 4.17 (complexity and nonlinear thinking) – by Stuart G Hall on 24 June 2000.

It has been taken as an objective truth that new technology is complex and controversial, for a whole host of reasons. The desk-top computer is obviously more complex  than the hand-held abacus. The genetic modification of crops is clearly more controversial than conventional plant husbandry. So it may seem like bloody mindedness to suggest otherwise – but I have a number of reasons to try.

Perversely my starting point is with more complexity, not less. New technology has allowed science to proclaim the twin births of complexity and chaos theory.  For the sake of simplicity I will characterise this as the discovery of randomness in the seemingly predictable, and the predictable in the seemingly random. Ironically new technology has opened up the possibility of simplifying complicated phenomena.

Does any of this sound familiar to you? That’s because people are “fast pattern completers” (1). They too are able to simplify complicated phenomena. People have long understood the non-linear dynamics of existence – it is obvious in peasant societies faced with the struggle to survive. What’s new is that Internet technology is allowing people in the West to express this ability – the controversy is entirely from a scientific point of view:

“The hubris of science is astonishing. It will come as quite a surprise to countless poets, philosophers, theologians, humanists, and mystics who have thought deeply about such things for thousands of years that complexity, diversity, inter-connectedness, and self-organisation are neither new or a science.” (2)

The impact of new technology may appear to have turned everything upside down. But in reality its putting everything back into place! (3)

References

(1) Farrell, Winslow How Hits Happen, Forecasting Unpredictability in a Chaotic Marketplace, 1998.

(2) Hock, Dee Birth of the Chaordic Age, 1999. www.chaordic.org

(3) Tina, on the birth of her one-year-old girl: “It has turned everything gloriously upside-down, while simultaneously putting everything in its place!”  http://babyzone.com/mom2mom/motherhoodresults.htm (now babble.com)

Bug finder general, eBay style

I like to joke about my #thinslicing abilities, the idea I am good a finding a needle in a haystack. But it’s difficult scientifically to prove such a talent, as it so easily looks like luck/coincidence. For example I stumbled across a bug today trying to buy some earplugs on eBay which meant I was unable to pay for the item with PayPal, a real pain-point if it’s widespread. Then again I have done a little bug testing in-house for eBay before so maybe..

Peter Krantz 16:03:38
Welcome to eBay Live Help, my name is Peter. How may I be of assistance?

stuartg699 16:05:20
Hi yes I have a problem with payment – when I go to pay using PayPal I am returned to the review order page. I tried this twice and this happened twice.

Peter Krantz 16:07:31
Have you tried to clear cache and cookies to make sure that there is no outdated information in your account.

stuartg699 16:07:55
I will try that, thank you Peter.

Peter Krantz 16:08:41
Is there anything else that I can assist you with?

stuartg699 16:09:35
Yes, I tried that and got an error message on PayPal – Message 3005 – temporary difficulties are being experienced. I hope that was helpful:-)

Peter Krantz 16:11:30
I will just need a moment while I check this for you.

stuartg699 16:12:20
Thanks

Peter Krantz 16:12:54
I’ve looked into it and it looks like there’s a technical problem with our site right now. I’ve forwarded your information to our technical team so that we can resolve it as soon as possible.

stuartg699 16:14:38
OK, cool, thanks Peter.

Peter Krantz 16:15:01
Thank you for contacting eBay Live Help, have a good afternoon Stuart.