About Stuart G. Hall

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Sandboxes to stocks, talking about fintech disruption

The London Stock Exchange, next to St Paul’s Cathedral may not be the most obvious venue to talk about fintech ‘disruption’ but it proved an ideal location late last year to gather a panel of top movers and shakers to provide views ‘from both sides of the coin’ for a panel discussion titled ‘Disruptors: from sandbox to stocks?’

While Atom Bank’s Mark Mullen grabbed much of the audience attention, with talk of the death of the universal banking model, the real interest from a P2P standpoint was the views of Martin Cook, UK General Counsel for Funding Circle. And what the moderator, the BBC’s Rory Cellan-Jones failed to say in introducing Martin, was that the P2P sector that is rapidly expanding and potentially as disruptive as challenger banks such as Atom. Indeed, Funding Circle, which launched in the UK in August in 2010, broke its own UK monthly lending record with £95,086,880 in October, an increase on the previous best in September by a margin of £20m.

In his contribution Cook did his best to underline the power of P2P lending, pointing out they were the “highest net lender” to UK businesses, while at the same time admitting it still had less than 2% of the SME market. He added that a P2P marketplace has been created that didn’t exist before, allowing institutions to lend to SMEs like never before. What Cook also shared was his worry that if these gains are thrown away. Instead, he emphasised that Funding Circle was in it for the long run, with one of their core goals being sustainability, and also underlining the fact that “higher growth does not equal high risk necessarily”.

Looking at P2P regulation he noted that when Funding Circle was first launched its founders actually lobbied for regulation, but that while it was important to ensure the quality of new lenders entering the marketplace, that FCA regulation should also be ‘proportionate’, as P2P lenders are not the same as banks. Noting the far more complex regulatory environment in the US, where Funding Circle also does business, Rory Cellan-Jones asked how ambitious was Funding Circle? “Our founders don’t lack ambition; their aim is to achieve $100bn in lending by 2025”. To date Funding Circle has lent a total of around £1.62bn, the type of scaling challenge touched on by other members of the panel.

Lacking from the P2P discussion on disruption was any thoughts from on where new disruption in the P2P lending market might be coming from. One possible area is with the expansion of short-term P2P lending, which has yet to take off in the UK. Nadeem Siam founder and CEO of

Nadeem Siam founder and CEO of Welendus, sees this as a huge unmet opportunity for a high-volume P2P lender, able to deliver high returns to investors both individuals and institutions, looking for alternative sources of relatively low-risk short-term investments, as well as provide a much better deal for borrowers fed up with the high rates and poor services from payday lenders like Wonga.

Welendus is aiming to disrupt this let down market by offering borrowers affordable, ethical and flexible short-term loans,” argues Nadeem. And for him the best way to achieve this is for people to become the lenders. “Lending from the people, to the people” with short term loans is his vision.

“Given customer discontent with both banks and existing payday lenders in the UK, the P2P element will hugely add value for customers. This is certainly something you get when speaking with individual borrowers who take out these loans.

“It will allow Welendus to cater for most of the population, bringing together the short-term borrowers from one side, and the savers and investors from the other,” he concludes.


  • The forum was hosted by national law firm Bond Dickinson LLP on fintech and insurtech at the London Stock Exchange.
  • The six-strong panel included representatives from major insurance and banking organisations including Mark Mullen, CEO at Atom Bank; Ariel Berman, Vice President at AIG; Martin Cook, UK General Counsel at Funding Circle; Richard Williams, Founder and CIO at Innovatively Digital; Gavin Littlejohn, Non-Executive Chairman at FDATA and Gary Conroy, Managing Director at Realex Payments.
  • Welendus has successfully fundraised £100K on Seedrs to raise money to grow the business, after lowering the crowdfunding target from £300K. FCA approval is still pending.

Interviews will teach you how to sell

The hardest part about creating a successful company isn’t building your product.

It’s selling your product.

It’s easy to spend months working on features, but how are you going to sell those features?

  • How will you describe your product to ensure customers are interested in it?
  • Where will you find enough customers to tell about it?
  • How will you differentiate your product from the competition?
  • What features should you talk about most on your landing page?

The answer to virtually every marketing and sales question you have can be found in…

Customer interviews.

Interviews will Teach you How to Sell

You know customer interviews are an indispensable tool for tech startups, but I wanted to show you just how universally powerful they are by telling you about Dr. Emily.


Dr. Emily was a School Psychologist working intense hours at elementary schools in urban areas. She loved the work she did, but she thought she could have more impact if she worked outside the confines of schools.

She wanted to start a company to assess children for learning disabilities, but one major obstacle stopped her:

She didn’t know how to sell her services.

Dreading having to become a sales-person, which felt uncomfortable and a little sleazy, Dr. Emily tried interviewing her customers hoping to find an easier way to start her company.

What she found, not only shocked her, but her competitors too.

What Did Dr. Emily Ask?

As I mentioned in my last article, Dr. Emily focused on interviewing customers who were already trying to solve the problem she wanted to solve.

Her Early Adopters were parents who already had their children assessed for learning disabilities, but were still searching for answers.

The first question she asked these parents was:

Q: What’s the hardest part about being the parent of a child with a learning disability?

To her surprise, their answers always included at least one of the following:

  • “I don’t know where to start.”
  • “I don’t know how to get support from the school.”
  • “I’m not sure if my child will ever learn read.”

Notice how the answer to just this one question provide extremely powerful marketing copy.

Instead of listing her credentials on the first line of her website (e.g. “PhD, LEP, ABSNP, BICM, PPSC, etc.”) like most of Dr. Emily’s competitors do, she says something relevant to customers, like:

“Is your child struggling to get the support he or she needs in school? Together we’ll take the first step to understanding how to help your child make the most of their reading ability.”

No mind games, no sleaze and no hard selling. Dr. Emily just asked her customers about their problems, and restated the services she provides using their words.

If you listen to your customers…they’ll write your marketing copy for you.

Stand Out from your Competition

Another one of Dr. Emily’s most fruitful questions was:

Q: What’s not ideal about your previous assessment?

Again, to her surprise, when parents talked about assessments received from Dr. Emily’s competitors, the answer was uniformly:

A: We got the diagnosis, but don’t know what to do next.

With the answer to this question, Dr. Emily learned how to differentiate herself from her competitors.

When talking with potential customers, she now tells them:

“When we work together, you won’t just get an assessement, you’ll get an action plan so you’ll know exactly what to do next.”

If you listen to your customers…they’ll tell you how to beat your competitors.

The Results

Simply by interviewing her customers, Dr. Emily accomplished what none of her competitors had:

  • Her competitors typically took 3 – 5 years to fill their client list. Dr. Emily did it in 18 months.
  • Dr. Emily now has a 4-month waitlist for her assessments.
  • And that’s after doubling her price over the last 18 months.

With the power of customer interviews, Dr. Emily was able to build a successful company in a crowded space, with absolutely no sales experience at all.

Interviews will Increase your Sales Too

Whether you’re at a high-tech accelerator in Asia, a social enterprise in Seattle, or are simply a service provider:

Interviews will teach you how to sell.

Remember that building your product is the easy part…selling it is the hard part; and interviews will do the heavy lifting.

Interviews will help you:

  • Describe your product to ensure customers buy it
  • Find enough customers to tell about it
  • Differentiate your product from the competition
  • Decide what features to build first

The answer to virtually every marketing and sales question you have about your business can be answered with…

Customer interviews.

Don’t do it Alone

You can get help creating your sales strategy. The first workbook in the FOCUS Framework will walk you through every step of the interviewing process.

And, if you want hands-on, immersive workshops on mastering customer interviews, join me and the 300+ founders who have already registered for FOCUS Con:

FOCUS Con: Mastering Customer Interviews - A Digital Conference

This first FOCUS conference is December 1st and it’s dedicated to Mastering Customer Interviews.

At FOCUS Con you’ll learn:

  • Who to ask for interviews
  • How to ask for interviews
  • What to ask during interviews and
  • How to turn their answers into a sales strategy

All with live workshops, networking and personal mentoring (and without the expense of plane tickets).