About Stuart G. Hall

Making a positive difference one day at a time. #London #Leicester

How I (try to) successfully manage stress

I got sent a JD recently with a final paragraph outlining expectations around managing stress in the role:

You will need to start to adopt strategies which enable you to maintain effective performance whilst under pressure. You will need to focus on making appropriate responses during stressful or pressurized situations. Solid logical planning, effective time management, good communication and above all the ability to manage expectations both internally and externally will help you to achieve in this area.

Now I actually agree particularly with the last line mention of “planning, effective time management” – as I have been focused on this myself around the theme of ‘organisation’. Indeed I was at a key interview last year and had feedback which said I might need to improve my ‘corporate resilience’ to cope with the pressures of office politics. So now every time I get stressed I think of the fact that I am adding to my ability at ‘corporate resilience’ – which also happens to make me smile! IOW experience is a great aid too when added to the right mental tools to manage stress.

But going a critical step on from this, what is worth saying is that the same tools you use to manage stress are also key to being successful. As the devil is so often in the detail, then the difference between success and failure is so often in the lack of thorough organization.

So if you look at being organized not just as a way of fighting off stress but as a way of embracing success it takes on a different character. Because then you’re doing those tasks with enthusiasm because you want to do them, as you know that’s not just the way to beat stress and stop losing, but also the way to start winning.

 

The difference between how customers and industry think and speak

Customer lingo:

“’Cause you see. doesn’ nobody really know that it’s a God, y’know, ‘cause I mean I have seen black gods, pink gods, white gods. all color gods, and don’t nobody know it really a God. An’ when they be sayin’ if you good, you goin’ t’heaven, tha’s bullshit, ‘cause you ain’t goin’ to no heaven, ‘cause it ain’t no heaven for you to go to.

Industry-type language:

1. Everyone has a different idea of what God is like.

2. Therefore nobody really knows God exists.

3. If there is a heaven, it was made by God.

4. If God doesn’t exist he/she couldn’t have made heaven.

5. Therefore heaven doesn’t exist.

6. You can’t go to somewhere that doesn’t exist.

There’s a nice recent example of this in my post ‘Witty comment on customer expectations’ which expresses this from a product selection angle. I suggest one bridge between how customers and industry think and speak is the effective use of social media. Helps if you use a tool like Radian6 to understand what a customer sees in a product, not just the product engineers. For example does that new camera hit the sweet spot because of the technical superiority of the sensor on its own – or because it’s the sensor + coupled with the wifi functionality + coupled with sharing with mates?

I am reading Eric’s book while getting my head shaved and all you can do is laugh?