Monthly Archives: March 2012

The simplest community manager training plan ever

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OK, is this is simplest ever community manager training plan you’ve ever read? Note, this is designed for  a one-off one day workshop, with a couple of people new to community management.

1. Essentials of online community management:

  • Prerequisites of growing a successful community
  • Tactics for supporting member conversations – seeding discussions; rituals & events; content and curation using a mix of user generated media; rewards and recognition; responding to first timers;
  • The importance of top contributors – why & how to nurture them
  • Dealing with conflict – value of a community guide; how to moderate; why and how criticism can be good for your community and the insights created
  • How to develop community over the course of the year – the value of champions; what success looks like

2. Creating a daily/weekly community management plan

3. How to measure and record community insights, both qualitative ‘golden nuggets’ and quantitative.

 

Can you work hanging in mid-air?

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Viral video by ebuzzing

 

What’s happening?
On Wednesday, O2 is challenging a local small business worker to spend his morning working from a mid-air, outdoor office suspended above Great Eastern Street in Shoreditch, to demonstrate that you really can work anywhere. He’ll go about his business completely as he would if he was at his usual desk – everything will be conducted outdoors.

Why is O2 doing it?
80% of UK workers are now employed by working for a small businesses – success of these organisations are really important, they’re increasingly central to the UK economy, in both driving innovation and creating new employment opportunities.

These businesses have to operate in an increasingly competitive landscape (especially against the backdrop of the recession) – flexible working can cut costs on property rental, bills and also helps small businesses to respond quickly, because their staff is more mobile.

O2 has picked East London for the challenge because the business community in Great Eastern Street, near to Silicon Roundabout, is one of the fastest growing in the UK capital – and it’s fuelled by small businesses.

At the beginning of February, O2 tested flexible working on a giant scale, asking 3,000 employees at its Slough HQ to work flexibly for the day to text to business’ readiness for Olympic disruption – Wednesday’s stunt takes the test to the opposite extreme, proving that with the right tools and technologies, if you’re a small business …you really can work anywhere – whether it’s home, a local cafe or suspended in the London sky!