bigSMALL

It’s actually harder than it sounds to come up with a saying that is symmetrical. For example of one that works well, ‘when the going gets tough, the tough gets going’. But try creating a new one out of a phrase that sounds cool, and that hasn’t been done before. My latest try is this one for clever people; ‘they know how to make small things big, & big things small’. Of course, as a pure saying is been used many times before, so its the context that I’m value-adding here. And in a way that’s what’s beautiful about social software, that it can support that small>big/big>small.

Most successful people know how to make small things big (grow a company etc, design a system), but don’t know how to boil that back down again for general understanding. Useful ability when doing business across people cultures, or across technical and non-technical. And it’s amazing how common people think they can do that, when they can’t (there’s still some remnant of the ‘big’). That’s (plz humour me here) because the ‘big’ and the ‘small’ often involves connecting the divide between ‘educated knowledge’ and the way most people work ‘everyday knowledge’. Top down communication gives the powerful illusion of connecting this chasm, but does experience support this? I ask you?

Funnily enough there’s a Independent forum debate on this theme inspired by the marketing for the Toyota Yaris, with the tagline bigSMALL:

The list

*thong bikinis
*alcohol shots
*diamond rings
-all very small things that create a very big impact!
Charli, Billericay

Travelscope tales

You understand why people get ‘snobby’ about coach holidays when it all goes horribly wrong. By that I mean on our holiday, having changed the destination pick-up point from Stratford to Dover we thought we were being oh so clever (boarding the bus at 7-something in the morning rather than 3-something). But we failed to take account of the Travelscope factor – the bus (no.13, I kid you not) failed to pick us and another couple up. So two hours later, after plenty of assurances from Travelscope reps at the Dover pick up, and then much scratching of heads, they realised oops, he’s gone without you!

Luckily, the Travelscope factor kicked in and we were sent by taxi to meet up with another coach which itself was late because it had been sent to the wrong pick-up for another set of pasengers. (So we got to travel to France by tunnel rather than ferry); and ended up first in Amsterdam rather than Utrecht. But eventually we got there.

So nice holiday, coach driver turns out to be a nice guy as I said with his knowledge of Ypes, the WW1 battlefield, and the fact that the town of Ypes was entirely rebuilt with Gernam reparations money.

So we changed drivers back in England, we drove back to Stratford to be dropped off, and just as I was advising our taxi where to meet us the coach driver admitted – he didn’t know Stratford – and had to be guided by the passengers!

Note: a letter to Travelscope is in the post..

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